What time is check-in and check-out at The Hotel Chester?
Check-in is at 15:00 and check-out is at 11:00.
75 photos
The Hotel Chester – A Favorite for Families in Chester
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Key details
About the Hotel
19 Newgate Street, Chester, CH1 1DE,
- Steps from the historic old town
Perfect
9.0
9.4
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Themed 5-star boutique hotel in Chester's city centre
Accommodations
Each room at The Hotel Chester is individually themed with designs such as
Amenities
The hotel provides a
Location
The hotel is located less than 300 metres from
Pet-Friendly Amenities
The Hotel Chester accepts small dogs and provides a
Entertainment & Activities
The hotel offers guided
Highlights
Themed rooms: Safari, Tree House, Vintage Americana accommodations
Hot tub: On-site hot tub for guest relaxation
Location: Within 300 metres of Chester Racecourse and city centre
Parking: Next-door Grosvenor Shopping Centre car park, £10-£15 per day
Pet policy: Small dogs allowed with included dog basket and bowl
“I found themed rooms and celebratory extras, suggesting a penchant for boutique luxury. Near Chester's attractions, the location is enviable, but the unique room designs-from Safari to Vintage Americana-make it a destination in themselves. Details like gold soaking tubs and personalized recommendations elevate the experience beyond simple accommodation, into a curated escape.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Polo2 persons22 sq. feet1 King-size bedHeatingShowerroom details
- The Spa2 persons22 sq. feet1 King-size bedHeatingShowerroom details
- Knightsbridge2 persons22 sq. feet1 King-size bedHeatingShowerroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Free Wi-Fi in public areas
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- 24-hour security
- Luggage storage
- Smoke detectors
- Fire extinguishers
- Key access
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Pet amenities available
- Housekeeping
- Tours/Ticket assistance
- Welcome drink
Business
- Fax/Photocopying
Children
- Cots
Room features
- Heating
- Mini-bar
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
Room decor
- Carpeted floor
Show more
The Hotel Chester Location
19 Newgate Street, Chester, CH1 1DE,
Explore Chester
Local Highlights
Chester Castle
9 minutes' walk
Chester Castle features medieval architecture and historical exhibits. Guided tours provide insights into its rich history.
Chester Cathedral
14 minutes' walk
Chester Cathedral boasts stunning Gothic architecture and peaceful grounds. Enjoy free guided tours and seasonal events.
Walls of Chester
13 minutes' walk
The ancient Walls of Chester offer scenic walks with views of the city's landmarks. Perfect for a leisurely stroll.
Chester Racecourse
20 minutes' walk
Chester Racecourse is a premier horse racing venue. Experience thrilling race days and stunning views at this historic site.
Grosvenor Park
11 minutes' walk
Grosvenor Park features beautiful gardens for leisurely walks and picnic spots, perfect for relaxation and family outings.
Chester Cycling Tours
5 minutes' ride
Guided cycling tours around Chester's historic sites. Rentals are available, appealing to adventure seekers and history buffs.
Picanha by Fazenda
1 minute' walk
Brazilian steakhouse with an inviting atmosphere. Known for its endless meat selection and exceptional service.
Piccolino
1 minute' walk
Italian restaurant featuring fresh pasta and artisanal pizzas. Vibrant ambiance, perfect for families and couples.
All Bar One
1 minute' walk
Casual bar with a diverse menu, from tapas to burgers. Great for a relaxed meal or drinks with friends.
Storyhouse Theatre
12 minutes' walk
Cultural hub hosting live performances, films, and events. Offers a variety of shows suitable for all ages.
The Live Rooms
12 minutes' walk
Live music venue known for various genres. Frequent events make it a lively spot for nightlife enthusiasts.
Tips on navigating the city
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Property information and rules
Check-in
from 15:00-23:30
Check-out
until 11 am
Guest Parking
No parking available.
Internet
Wireless internet is available in public areas for free.
Pets
Pets are allowed on request.
Languages
English, Spanish, Italian, Welsh
Number of rooms:
16
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Beautiful decoration
Convenient location
Friendly staff
Elegant furnishings
Cons
Poor mattress
Inadequate ventilation
Uncomfortable warmth
Guest reviewsbased on 572 reviews
Samantha from United Kingdom
Couple
Money Penny
3 nights in November 2025
|
Reviewed: February 16, 2026
6/10
average stay with some issues
poor quality bad acoustics
the room was clean and nicely decorated with everything i needed.
I found the mattress to be of poor quality. it felt very soft and uncomfortable, and it was two singles pushed together. the room faced the road and got very hot. the acoustics were bad. I was woken up several times by noise from the car park.
0 Helpful
Jade from Australia
Ralph One Bedroom Apartment
3 nights in November 2025
|
Reviewed: February 09, 2026
9.0/10
boutique beauty!
great detail cute atmosphere helpful staff affordable mini bar
I really loved the attention to detail. the aroma as you entered created a cute atmosphere. the staff were genuinely helpful and quick to assist with any questions! i also appreciated the reasonably priced mini bar. It was convenient and affordable.
The soundproofing wasn't perfect. I could hear some noise from nearby bars until late.
Dining
9/10
The kitchen included adequate supplies for preparing meals. This gave a homely feel. the minibar prices were low. a selection of restaurants nearby offered convenient late-night options.
Location
9/10
The location provided easy access to restaurants and bars. This was convenient even late at night. the hotel is near a car park. proximity was both a slight advantage and disadvantage.
Facilities
9/10
the hotel features fine apartments hidden behind its exterior. the copper bath looked very nice. the apartment had a large kitchen area and a huge sofa bed.
Rooms
9/10
my room had modern decor and was spotlessly clean. the kitchen and bathroom both provided excellent facilities. the apartment included a wardrobe for hanging clothes. separate bedrooms offered comfort.
0 Helpful
|
Zoe from Australia
Couple
Ralph One Bedroom Apartment
3 nights in November 2025
|
Reviewed: February 01, 2026
7/10
suite surprise music playing checkout girls broken light missing guidance faulty tv
the girls at checkout were very lovely they were cute and helped me a lot every detail was considered and the suite was immaculate. i noticed a jar of sweets and music was playing on arrival. the suite was a nice surprise
the mirror light in the bathroom didn't work it also wasn't repaired when i asked. the fire wouldn't light and there wasn't any guidance information. the bedroom tv wouldn't switch on
0 Helpful
Brian from United Kingdom
Single
Ralph One Bedroom Apartment
3 nights in November 2025
|
Reviewed: December 01, 2025
8/10
lovely room, some small issues
helpful receptionist decorated room sweet jar
the receptionist was helpful. my room was nicely decorated and had everything i need. there where sweet in the room, i didnt expected it.
i noticed no thermostat in the room, so it was cold. the radiator wasn't on when i arrived. the window was open a little and i could not shut it
0 Helpful
Amelia from United Kingdom
Couple
Money Penny
2 nights in November 2025
|
Reviewed: November 27, 2025
9.3/10
Wonderful City Stay
quiet environment helpful staff super clean room
Recent reviews caused some initial hesitation. my two-night stay in this city center hotel turned out lovely. The staff, including reception and the doorman, were consistently professional. All the hotel staff were also pleasant and helpful, which I found amazing. My room, situated on the second floor, ensured a quiet environment and was spotlessly clean. I had dinner in the hotel the first night and thought the food was superb.
The view was not great. But. the room made up for it. We did not have any problems, though.
Service
9/10
The staff members I encountered were consistently professional. They offered helpful assistance and maintained a pleasant demeanor. They were keen to help.
Facilities
9/10
The hotel offers convenient access to a nearby car park for easy parking, which I used. This made arrival and departure straightforward, which I appreciated.
Rooms
10/10
My room had a large comfortable bed, a plus. It included a spacious bathroom and was spotlessly clean. The room also provided a quiet atmosphere, which I found relaxing.
Location
9/10
The hotel is located centrally, convenient for city exploration. I thought it was great, as it was easy to access local attractions. It made getting around very easy.
0 Helpful
|
Sebastian from Germany
Family with children
Knightsbridge
3 nights in October 2025
|
Reviewed: November 21, 2025
6/10
adequate but flawed
broken tv impractical design
i had some issues . the tv in the bedroom wouldn't switch on at all. i also reported that the mirror light in the bathroom wasn't working but it was never repaired. the wet room design wasn't practical because you have to walk across the wet floor to reach the towel rail
0 Helpful
Show more reviews
FAQs
About The Hotel Chester
How far is The Hotel Chester from Chester Racecourse?
The hotel is located less than 1 km from Chester Racecourse.
What airport is closest to The Hotel Chester?
The nearest airport is Liverpool John Lennon Airport, located 42 km from the hotel.
What amenities are available in the rooms at The Hotel Chester?
Rooms feature free Wi-Fi, a flat-screen TV, a minibar, air conditioning, and a private bathroom.
Is there a hot tub available at The Hotel Chester?
The hotel features an on-site hot tub for guests.
What dining options are available near The Hotel Chester?
Nearby restaurants include The Church Bar & Restaurant (0.5 km), Picanha by Fazenda (0.5 km), and Costa Coffee (0.5 km).
Does The Hotel Chester have a 24-hour reception?
Yes, the hotel offers a 24-hour front desk and concierge service.
What kind of services can guests expect at The Hotel Chester?
The hotel provides luggage storage, dry cleaning/laundry services, and a welcome drink.
What is the distance between The Hotel Chester and Chester Zoo?
Chester Zoo is located 6 km from the hotel.
Does The Hotel Chester offer free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel.
What features contribute to the luxury experience at The Hotel Chester?
The hotel offers themed rooms, exclusive bathroom features, and a well-stocked minibar.
Are there any historical sites near The Hotel Chester?
Historical sites such as Chester Roman Amphitheatre and Chester Cathedral are within walking distance.
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